Privacy Policy

Last updated: December 1, 2025

Introduction

UAE Spatial Concepts ("we", "our", or "us") is committed to protecting your privacy and personal data in accordance with applicable data protection laws in the United Arab Emirates, including but not limited to the Abu Dhabi Global Market (ADGM) Data Protection Regulations, Dubai International Financial Centre (DIFC) Data Protection Law, and international best practices including GDPR principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located in Dubai, UAE, and use our services.

Jurisdiction: This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact form
  • Request a personalized guide
  • Subscribe to our newsletter
  • Interact with our website
  • Participate in surveys or research activities

This information may include but is not limited to:

  • Name and contact information (email address, phone number)
  • Professional information (occupation, organization, research interests)
  • Content of communications and inquiries
  • Preferences and interests related to spatial concepts and entertainment venues
  • Any other information you choose to provide voluntarily

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information about your device and browsing behavior, including:

  • Internet Protocol (IP) address and location data
  • Browser type, version, and language settings
  • Device type, operating system, and screen resolution
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses (URLs)
  • Date and time of visits
  • Clickstream data and interactions with website elements

This information is collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device that contain information about your preferences and browsing behavior.

For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our comprehensive Cookie Policy.

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality and user experience of our website.

Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds as permitted under UAE data protection laws:

  • Consent: When you provide explicit consent for specific processing activities
  • Contractual Necessity: To fulfill our contractual obligations and provide requested services
  • Legitimate Interests: For website security, fraud prevention, and service improvement
  • Legal Obligations: To comply with applicable laws and regulations in the UAE

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and fulfill your requests for personalized guides and research services
  • To improve our website functionality, content, and user experience
  • To analyze website usage patterns, trends, and visitor behavior for statistical purposes
  • To conduct research and analysis related to entertainment and spatial concepts in the UAE
  • To send you updates, newsletters, and communications (only with your explicit consent)
  • To ensure website security, prevent fraud, and protect against unauthorized access
  • To comply with legal obligations and respond to lawful requests from authorities

Data Storage, Retention, and Security

Data Location and Transfer

Your personal data is primarily stored and processed within the United Arab Emirates. In some cases, we may transfer data to service providers or third parties located outside the UAE, but only in compliance with applicable data protection laws and with appropriate safeguards in place.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Contact form submissions: 3 years from date of submission
  • Guide requests: 5 years from fulfillment (for research and improvement purposes)
  • Analytics data: 26 months (in accordance with Google Analytics retention policies)
  • Cookie preferences: Until you change or clear your browser data

Upon expiration of the retention period, we will securely delete or anonymize your personal data.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure server infrastructure and access controls
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis
  • Employee training on data protection and privacy

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your cookie preferences are stored locally in your browser's local storage and are not transmitted to our servers.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our website and conducting business operations, including:

  • Website hosting and cloud storage providers
  • Analytics service providers (such as Google Analytics) with appropriate privacy safeguards
  • Email service providers for communications (only with your consent)
  • IT support and maintenance service providers

All service providers are contractually obligated to maintain confidentiality and implement appropriate security measures in accordance with applicable data protection laws.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes, court orders, or government requests
  • Requirements under UAE laws and regulations
  • Requests from regulatory authorities or law enforcement agencies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.

Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or security threats.

Your Rights Under UAE Data Protection Laws

In accordance with applicable data protection laws in the UAE, including ADGM and DIFC regulations, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal information we hold about you and receive a copy of such data
  • Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information
  • Right to Erasure: Request deletion of your personal information when it is no longer necessary or when you withdraw consent
  • Right to Restrict Processing: Request restriction of processing under certain circumstances
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format
  • Right to Object: Object to processing of your personal data for certain purposes, including direct marketing
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time, where processing is based on consent
  • Right to Complain: File a complaint with the relevant data protection authority in the UAE

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days in accordance with applicable data protection laws. Please note that we may require verification of your identity before processing certain requests.

Google Analytics and Third-Party Services

Our website may use Google Analytics and other third-party services that collect information automatically. You can opt out of Google Analytics tracking by:

  • Using the Google Analytics Opt-out Browser Add-on
  • Adjusting your browser settings to reject cookies
  • Using our cookie consent banner to manage cookie preferences

For more information, please review our Cookie Policy and Google's Privacy Policy at policies.google.com/privacy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

While we primarily store and process data within the UAE, some of our service providers may be located outside the UAE. When transferring data internationally, we ensure appropriate safeguards are in place, including:

  • Contractual clauses ensuring adequate data protection
  • Verification that recipients are located in jurisdictions with adequate data protection laws
  • Compliance with applicable UAE data protection regulations regarding international transfers

Children's Privacy

Our website is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems.

Google Services and Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to analyze how users interact with our website. The information generated is typically transmitted to and stored by Google on servers in the United States.

Google may use this data to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage. For more information about Google's data practices, please review:

We have implemented IP anonymization for Google Analytics to enhance your privacy.

Data Protection Officer

For questions or concerns regarding data protection and privacy, you may contact our Data Protection Officer at the contact information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a revised "Last updated" date
  • Displaying a prominent notice on our website for significant changes
  • Sending an email notification if you have provided your email address and consented to communications

You are advised to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to all inquiries within 30 days in accordance with applicable data protection laws.